The BBC looks at free WiFi (or the lack thereof) among hotel brands in an article called, “The free Wi-Fi war”. The article opens:
“Ask any business traveller about his or her biggest travel-related gripes and you’ll undoubtedly find hotel fees for in-room Internet access near the top of the list.
As much as travellers (and travel writers) squawk about how wrong it feels to have to pay for something that has become as basic to a hotel stay as hot water, the hotel industry has resisted – especially at the high-end.
But I think we might have reached a tipping point in the war against these fees.”
Cindy Estis Green’s report for HSMAI is well worth the read. I was part of the editorial board and Cindy did a great job of distilling a huge, important topic into a clear, readable, and most importantly, actionable document. I suggest you grab a copy.